Félix and Coinflow at a glance

Client: Félix

Industry: Remittances & Fintech

Use case: WhatsApp-based remittance flows to Latin America

Primary pain point: Instant settlement to solve working-capital constraints

Coinflow solution: Instant stablecoin settlement + high-performance routing + white-glove partnership

Key outcomes: Faster settlement, reduced capital strain, improved acceptance rates, lower user costs, and easier market expansion

About Félix

Félix is redefining the remittance experience for Latin America by meeting users where they are — on WhatsApp. 

Their mission is to become the financial companion for Latinos by removing friction, lowering costs, and making global money movement as intuitive as sending a message. For many customers, remittances are necessities—not occasional transactions—which means speed and reliability are as important as price.

A clear mandate was created: money must move as fast as the conversation that initiates it.

While their WhatsApp interface delivered unmatched convenience, their payments infrastructure had room for improvement. Multi-day settlement cycles tied up capital, slowed growth, and threatened the user experience.

“From a payments and crypto infrastructure perspective, instant settlement wasn’t a feature request; it was a structural requirement. In remittances and in any industry moving real-time money, delayed settlement creates working-capital drag and balance-sheet constraints that limit scale,” said Hugo Rodriguez, Associate Director of Fintech & Payments. “Every extra day in settlement introduces friction somewhere else in the system.” 

Félix needed a partner who understood both the operational urgency and the emotional weight of moving money for families throughout the region. Enter Coinflow.

The challenge

As Félix set out to improve its payment infrastructure, the team faced multiple challenges along the way.

Bottlenecks with working capital slowed a real-time user experience

Félix’s ability to deliver instant, low-cost remittances depended on more than great product design or seamless messaging flows — it required liquidity available the moment users sent funds. When payment processors took days to settle transactions, Félix had to front the money themselves, holding large capital reserves just to keep transfers moving. 

What presented itself was more than simply a finance problem. It directly shaped how quickly the product could scale, how many transactions engineering could safely support, and how reliably users experienced the “real-time” service Félix promised.

By contrast, instant settlement unlocks liquidity the moment a transaction is approved—funds become immediately available. That single shift frees engineering from building around artificial delays, enables product teams to scale confidently, and dramatically reduces the financial drag that limits how fast a remittance business can grow. In short, working capital is the hidden infrastructure powering real-time payments, and Coinflow removed the bottleneck that had been holding Félix back.

Frictions included: 

• Settlement delays: Funds could take days to arrive, limiting Félix.
• Cost inefficiency: Competitors offered instant settlement, but at higher prices.
• Operational drag: Finance and operations teams struggled with delayed visibility and capital constraints.

As Hugo put it, “When you understand how settlement, liquidity, and capital efficiency interact in payments, it becomes clear that speed shouldn’t come at a premium. Instant settlement should be native to modern rails, not a luxury add-on.”

Difficulty finding the right provider

Félix explored multiple processors, but each required a tradeoff:

• Uncompetitive pricing
• Rigid platform requirements
• Slow integrations and support
• Infrastructure that isn’t suitable for remittances.

It became clear they needed a partner that could innovate with them—not just provide a generic payments solution.

How Coinflow helped

Félix discovered Coinflow through a warm introduction. When Manuel Godoy, Co-Founder and CEO at Félix, met Daniel Lev, Co-Founder and CEO at Coinflow, the conversation immediately stood out.

“Daniel and his team understood the remittance model better than any provider we’d spoken with,” Manuel shared. “He knew exactly why instant settlement mattered and how it impacted our business.”

From that first meeting, it was clear Coinflow was not just another processor — they were a team uniquely aligned with Félix’s mission.

Instant settlement without premium fees

“Coinflow was the provider offering true instant settlement via stablecoins at a reasonable price point,” Hugo stated. 

That combination of speed and affordability solved Félix’s core business constraint in one move.

A white-glove, speedy collaborative partnership

Throughout the evaluation, Coinflow distinguished itself with responsiveness and flexibility:

• Fast turnaround on questions
• Open negotiation on pricing and terms
• Deep technical support
• A willingness to adapt to Félix’s architecture

Hugo recalled, “Everything felt like a collaboration — pricing, features, timelines. Coinflow treated us like a partner, not just another merchant.”

Coinflow matched Félix’s pace, enabling rapid implementation and iteration.

Stablecoin settlement as next-generation infrastructure

For Félix, Stablecoins enabled the next-generation infrastructure they needed to move money as fast as the conversation that initiated it.

• Faster settlement
• Cross-border scalability
• Lower capital requirements
• Predictable, global cash flows

The results

Félix users were accustomed to a seamless “magic” experience via WhatsApp, which is at the core of its business model. As Hugo put it, “we’re always wanting to remove barriers to entry for all users and provide a ‘magic’ experience for them.” 

A “magic” experience for WhatsApp users

Coinflow’s instant settlement has continued to improve the experience for Félix’s customers:

• Faster transfers
• Lower costs to send money across borders
• Fewer failed payments

“We were the first remittance company built on WhatsApp. Coinflow enabled us to keep delivering that magic.” - Hugo Rodriguez, Associate Director of Fintech & Payments

Operational improvements across finance, ops, and support

The shift to Coinflow had an immediate impact on Félix’s finance and operations teams. Instant settlement unlocked real-time liquidity, allowing the team to reduce their working capital requirements and operate with far greater confidence. 

Daily processes became smoother and less resource-intensive, giving the organization a level of financial clarity it hadn’t experienced before, as one team member noted, “Instant settlement freed up capital immediately. That alone changed the way our team operates.”

Compliance—often a complex and delicate part of onboarding a new payments provider—became a highlight of the partnership. Coinflow demonstrated transparency and collaboration from the outset, engaging directly with Félix’s compliance team to address questions and align on regulatory expectations. As Hugo recalled, “following our in-depth compliance evaluation and open dialogue with Coinflow, we were able to move forward confidently, with a clear and mutual understanding of our mutual compliance expectations.”

Measurable gains in acceptance rate and declines

To better understand the operational improvements Félix observed after moving to Coinflow, the team analyzed 4 months of payment performance data on acceptance and decline rates, along with the specific categories driving those declines. The results show a clear, consistent trend: transactions became more reliable, declines dropped substantially, and users experienced a smoother, more successful payment flow overall. The following table highlights the key metrics that illustrate this transformation.

A ~1.15% average decline rate signals:

• Strong issuer trust
• High-quality routing
• Effective fraud filtering
• More accurate acceptance of legitimate transactions

What’s next for Félix

Félix plans to continue expanding across Latin America and become a multi-product company. With Colombia already launched and two additional key Latin American nations on the roadmap, Coinflow’s instant settlement and high acceptance rates give the team confidence to scale quickly while maintaining a high user experience.

Their long-term vision: be the fastest, most intuitive, and most affordable remittance platform in the region and become the financial companion of Latinos — powered by infrastructure built for global scale.

Global payments are a growth engine

Coinflow enables e-commerce innovators, fintechs, gaming companies, marketplaces, and  remittance platforms to grow faster with:

• Instant settlement and stablecoin payments
• Fraud and chargeback indemnification
• Global pay-ins and unified payouts
• Multi-currency and FX infrastructure

Experience faster growth and higher conversion with modern payment rails.

👉 Talk to the Coinflow Team to learn how you can scale with instant settlement and fraud-free payments. Book a demo today →